Renter’s rights

The Renter shall receive a vehicle that is clean, well maintained, and in very good technical condition.

Up to two additional drivers can be included in the rental agreement free of charge.

The Renter may drive the vehicle in the countries designated in the rental agreement.

All Akord car rental vehicles are covered with free technical assistance.

The Renter can not pass on the right to use the vehicle to third persons not marked as additional drivers in the rental agreement. The Renter does not have the right to repair the vehicle or have it repaired by anyone not licensed to service the rented vehicle. All technical failures for which the Renter is not to blame will be repaired free of charge at the vehicle’s approved dealership.

Renter’s obligations

The Renter shall use the rented vehicle on the basis of the concluded rental agreement.

The Renter shall use the rented vehicle and additional equipment with due care.

The Renter or additional driver must be at least 21 years old.

The Renter shall use only the fuel specified for the rented vehicle.

The Renter shall inform the rental company immediately in the event of any traffic accident or theft of the vehicle.

The Renter shall return the vehicle at the time and in the place specified in the rental agreement.

The vehicle must be returned with a full tank of fuel and the vehicle must not be in need of special cleaning.

Renter’s liability

The Renter is liable for any damage he or she has caused that is not covered by the insurance.

If the Renter drives the vehicle while drunk, the insurance company has the right to refuse to compensate any damage. In that case the Renter is fully liable for all damage caused.

In the case of theft of the vehicle the Renter must return the car keys and alarm remote to the rental company. Otherwise the insurance company may refuse to assume liability and the Renter will be fully liable for the loss.

The Renter is liable for all parking fines incurred during the rental period.

Rental company obligations

The rental company shall provide a clean, well maintained vehicle with a full tank of fuel to the Renter at the agreed location and time.

Rental company rights

The rental company has the right to decide where the vehicle is to be repaired.

The rental company has the right to terminate the rental agreement if the Renter uses the vehicle in bad faith, breaks the law or fails to meet the obligations of the rental agreement.

Breaches of the agreement and payment.

The Renter shall pay for the rental period on its commencement.

The Renter is obliged to pay a refundable deposit of up to 3000 EEK. The size of the deposit is specified in the rental agreement.

The rental company has the right to deduct from the deposit any damage caused by the Renter (including a penalty for not filling the fuel tank, damage to the vehicle, the cost of special cleaning, damage to additional equipment). If the deposit does not cover the expenses incurred by the rental company, the Renter will be charged the excess.

Parking fines incurred during the rental period must be paid by the renter. This obligation remains even if information about the fine reaches the Renter after the end of this rental agreement. The Renter agrees to pay all expenses incurred in recovering the cost of damages he/she has caused.

The vehicle's additional equipment and luggage or personal belongings are not covered by the insurance. The Renter is liable for loss or damage to additional equipment and luggage.

The insurance company has the right to refuse to pay for damages, in which case the Renter is liable for damage to the vehicle up to the new price of the vehicle and for any damages to third parties, if:

–      the damage was caused by the Renter while under the influence of alcohol or drugs;

–      the damage was caused deliberately or due to severe negligence;

–      a police report was not filed in the case of theft or robbery;  

–      the doors, windows, sunroof or other apertures were not closed and locked when the car was stolen or the antitheft devices were missing, not in working order, or switched off;

–      in the case of theft of the vehicle, the Renter fails to hand ower to the rental company the vehicle's keys and alarm remote, except in cases where the keys and remote were stolen from a locked building by breaking and entering and a report of this has been filed with the police. Breaking and entering is defined as entering a building by causing visible damage to the building fabric or the locks.

If the Renter hands the vehicle ower to a third party, the Renter is liable for all ensuing damages incurred by the rental company or third parties.

The renter must inform the rental company immediately of any serious fault with the vehicle. The Renter must not continue to use the vehicle if the warning light indicating that the car should no longer be driven lights up on the dash board.

The rental company has the right to make deductions from the deposit to cover damages caused by the Renter.

In the case of the loss of the vehicle keys, alarm remote, or documents the Renter agrees to pay a fine of 3000 EEK for each  lost item.